The James

Review by: DZ, Goshen, United States

Stayed: Oct 2009

Simply, The James surpassed my expectations. Granted, when you stay in the heart of downtown Chicago (especially River North/Michigan Ave. areas) you pay a premium for location and the value then comes from what the facility offers and its service. The facility, staff, and service exceeded my fair but higher-than-normal expectations. I have absolutely no complaints regarding our stay on a very busy autumn college football weekend. Facility was very contemporary (for an older building), the staff always helpful and polite, and the service was everything one could reasonably expect. Due to our schedule, we did not sample the street-level restaurant (Primehouse), but appeared busy both evenings of our stay. We did have a drink in the street-level lounge located just off the lobby, and the staff there was also very congenial and accommodating . It will be very hard to consider any other hotel when looking in downtown Chicago.

Was this review helpful to you?  

Thanks for the valuable feedback you provided to other Skoosh visitors and reviewers. Your vote will be counted and will appear on the hotel page within 24 hours.

Review by: Leigh Vander Molen, grand rapids, United States

Stayed: Oct 2009

The James is a very chic, very European hotel. I loved hearing languages from around the world, enjoyed seeing lap dogs trotting through the lobby and the room was a welcome sight from the run-of-the-mill hotel! Great place for a romantic get away.

Was this review helpful to you?  

Thanks for the valuable feedback you provided to other Skoosh visitors and reviewers. Your vote will be counted and will appear on the hotel page within 24 hours.

Review by: johnny b., commerce, United States

Stayed: Sep 2009

1 of 1 people found the following review helpful —

great hotel but i found their over night parking much too expensive...

Was this review helpful to you?  

Thanks for the valuable feedback you provided to other Skoosh visitors and reviewers. Your vote will be counted and will appear on the hotel page within 24 hours.

Review by: Disappointed, Indianapolis, United States

Stayed: Aug 2009

The hotel staff, with a few exceptions, was young, disinterested and rude. We had a problem with the room reservation. We were offered no apologies, instead we were told that it was our fault for not reading the fine print when booking with Skoosh online. Upon returning home, I called the hotel reservations manager to discuss the misunderstanding. She laughed at several points and it was clear that the lack of customer service starts at the top.

The hotel location is excellent. The decor was cool. The lack of customer service was enough for us to make sure we don't come back. There are too many great hotels in Chicago to waste time with this one.

Was this review helpful to you?  

Thanks for the valuable feedback you provided to other Skoosh visitors and reviewers. Your vote will be counted and will appear on the hotel page within 24 hours.

Review by: MiamiMorgs, Miami Beach, United States

Stayed: Jun 2009

I usually try to stay at a Starwood hotel when traveling but the W hotels were just too expensive this time so I decided to check out the James. I was very pleased with the experience overall. I arrived late due to flight delays and got to the room and had a very good meal from room service. The gym is one of the best I have found in a hotel anywhere. The room was large, bed comfortable, bathroom large and supplied with high quality soaps, shampoos etc.

Only criticism is that the bar isn't very inviting if you just want to go and have a quiet drink, it is a bit of a scene with people meeting there before heading to the restaurant.

Was this review helpful to you?  

Thanks for the valuable feedback you provided to other Skoosh visitors and reviewers. Your vote will be counted and will appear on the hotel page within 24 hours.